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Zuku
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Self Help USSD

HomeFAQSelf Help USSD

What is Zuku USSD?

A more cost effective new self-service platform that allows customers to self-serve common questions from any basic handset at any time.

What are the key benefits?

  • It helps customers check :• Account balance
    • Account number
    • Due Date
    • Account Status

How do I register for this service?

No Registration is required. All customers have to do is to dial *502# and select any one of the transactions:

Is this service available 24×7?

  • Yes, the service is available round the clock.

Are there any charges for this service?

  • Service costs 10ksh

Is this service available in all countries?

  • The service is at present available only in Kenya, more countries to be enabled over the next few months.

Is this service available on all networks?

  • The service is at currently available on Safaricom and Airtel networks only.

Will there be more services available in Zuku USSD in the future?

  • Yes. More features and will be enabled over the next few weeks and months too.

Can I view the transactions relating to my account?

  • You register and view your transaction history via http://zuku.co.ke/get-help/my-account .

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