1.     Definitions and interpretation

 

1.1.   These guidelines shall govern the Zuku Loyalty Program by Wananchi Group (Kenya) Limited. Wananchi reserves the right to amend these guidelines from time to time.

(a)       Accrual Matrix” means the entitlements to customers based on their subscription payments for the services as published and varied by Wananchi from time to time

(b)        Customer/s” means  the subscriber/s using the services

(c)        Services” means Zuku internet services

(d)        Wananchi” means Wananchi Group (Kenya) Limited of Post Office Box Number  10286, GPO, 00100, Nairobi, Kenya with its head office at Gateway Business Park, Block E, Mombasa Road, Nairobi;

(e)       “Zuku Loyalty Program” “Loyalty Program” means a reward program for customers based on subscription payment for renewal of the services where customer will earn one month bandwidth ramp up for consecutive and on time (no disconnection) renewal or  free days for each renewal period paid for as per the Accrual Matrix.

(f)        “On time paying “means payments for service made before disconnection date.

 

2.     Who is eligible for the program?

All Zuku customers

 

3.     How do I enrol for the loyalty program?

Customers will qualify for the loyalty program by default, no subscription will be required.

 

4.     Who is eligible to redeem?

Any customer remains entitled to earn rewards by meeting the timely payment threshold.

 

5.     How do I earn my loyalty points?

 

5.1   One month bandwidth ramp up will be earned for customers who pay consecutively on time for three months. The accrual matrix below will apply

5.2 .  7 days free service will be earned to R50/Home Premium customers who pay consecutively on time for three months. The accrual matrix below will apply.

5.3 .  7 days of free service will be earned by clients who pay for their packages in advance for 3 months. The accrual matrix below will apply.

5.4 .  14 days of free service will be earned by clients who pay for their packages in advance for 6 months. The accrual matrix below will apply.

5.5   30 days of free service will be earned to clients who pay for their packages in advance for 12 months. 

  

6.     When do I redeem my reward?

(g)     Customers who pay consecutively on time for 3 months will automatically get a bandwidth ramp up on the 4th Month, upon renewal of service

(h)     Customers who pay for 3,6 and 12 months in advance will automatically get 7,14 and 30 free days on 4th, 7th and 13th month respectively.

 

7.     How do I monitor my reward?

 The customer will be able to confirm the reward accrued via:

 

a)     Zuku Website

b)     Zuku Telegram BOT

c)   Customers will receive notifications of rewards via a pro-forma invoice and SMS Notification to be sent upon effecting the reward, which is effective on the billing date.

 

8.     Forfeiture

Rewards will be forfeited if not redeemed by the end of 13th month from month of enrolment.